At City Dry Fruits, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment gateways)

1.2 Non-Personal Information

We may collect non-identifiable information, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Time and date of access

1.3 Cookies and Tracking Technologies

We use cookies to improve your experience on our website, including tracking preferences and enabling features like shopping cart functionality. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing

To process, fulfill, and deliver your orders.

2.2 Customer Support

To provide assistance, respond to inquiries, and resolve issues.

2.3 Marketing and Promotions

To send newsletters, promotional offers, and updates about new products (only if you have opted in).

2.4 Website Improvement

To analyze website usage, improve functionality, and enhance your overall experience.

2.5 Legal Compliance

To comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We respect your privacy and will not sell or share your personal information with third parties, except:

  • Service Providers: We may share your information with trusted service providers (e.g., payment gateways, delivery partners) to facilitate your orders.
  • Legal Requirements: If required by law or legal processes, we may disclose your information to authorities.
  • Business Transfers: In case of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

4. Data Security

We implement robust security measures to protect your personal information, including:

  • Encryption of sensitive data.
  • Secure payment gateways.
  • Regular monitoring and updates to prevent unauthorized access.

While we take every precaution, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Update: You can review and update your account information at any time.
  • Opt-Out: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our emails.
  • Data Deletion: You can request the deletion of your personal information, subject to legal and operational requirements.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your information.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: City Dry Fruits, Doda, Jammu & Kashmir, India