At City Dry Fruits, we strive to provide the best quality products and ensure customer satisfaction. However, if you are not entirely satisfied with your purchase or if there are issues with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns

Due to the perishable nature of our products, returns are only accepted under the following conditions:
1.1 Damaged Products
If the product is damaged during transit, you may request a return.

1.2 Defective or Spoiled Products
If the product you receive is defective, spoiled, or does not meet quality standards.

1.3 Incorrect Order
If you receive an incorrect product that does not match your order.

1.4 Timeframe
Returns must be requested within 3 days of receiving the product.

2. Items Not Eligible for Return

The following items are not eligible for return:
2.1 Products that have been opened, partially consumed, or tampered with.
2.2 Products without their original packaging or labels.
2.3 Items purchased on sale or under special promotional offers.

3. Return Process

If your purchase meets the eligibility criteria, follow these steps to request a return:
3.1 Contact Us
Email us at [Your Email Address] or call [Your Phone Number] with your order details, reason for return, and any supporting photos (in case of damage or defects).

3.2 Return Authorization
Once we review your request, we will provide a Return Authorization (RA) number and further instructions. Do not send items back without prior approval.

3.3 Shipping the Product
Pack the product securely to avoid further damage and ship it to the address provided by our customer support team. Customers are responsible for return shipping costs unless the issue is due to our error.

4. Refund Policy

Refunds are processed under the following terms:
4.1 Refund Approval
Refunds will only be issued after inspecting the returned product and confirming its eligibility.

4.2 Refund Method
Refunds will be processed to the original payment method used during the purchase.

4.3 Refund Timeline
Once approved, refunds will be processed within 7-10 business days. The timeline may vary depending on your bank or payment service provider.

4.4 Partial Refunds
In some cases, a partial refund may be granted (e.g., if only part of the product is defective).

5. Exchanges

We currently do not offer exchanges. If you receive a defective or incorrect product, you may request a refund or reorder the correct product after the return process is completed.

6. Cancellations

6.1 Order Cancellations
Orders can be canceled before they are dispatched. Once an order is shipped, it cannot be canceled.
6.2 Refund for Cancellations
If your order is canceled before dispatch, a full refund will be processed to your original payment method.

7. Contact Us

For any questions or concerns about returns, refunds, or cancellations, please contact us:
Email: [Your Email Address]
Phone: +91 9906139425
Address: City Dry Fruits, Doda, Jammu & Kashmir, India